Legals

  • Website Terms and Conditions
    Effective Date: January 2025

    Welcome to the website of Booshi Hair Lounge ("we," "our," or "us"). By accessing or using our website (the "Site"), you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree, you must not use this Site.

    These Terms are governed by the laws of Queensland, Australia.

    1. Use of the Site

    1.1 Eligibility: You must be at least 18 years old to use this Site or have parental/guardian permission to do so.
    1.2 Purpose: This Site is for personal, non-commercial use. You agree not to use the Site for any unlawful or unauthorised purposes.

    2. Bookings and Payments

    2.1 Online Bookings: You can book our services through the online booking system on the Site. By making a booking, you agree to provide accurate and complete information.
    2.2 Payments: Payments for services may be made through the Site or in person. We accept various payment methods, including Afterpay and Zippay. Terms of these payment providers apply to their respective services.
    2.3 Cancellations: Cancellation policies, including any applicable fees, are outlined during the booking process.

    3. Pricing and Availability

    3.1 Pricing: Prices for our services are listed on the Site and are subject to change without notice.
    3.2 Availability: All services are subject to availability. We reserve the right to decline or cancel bookings if we are unable to provide the requested service.

    4. Intellectual Property

    4.1 All content on this Site, including but not limited to text, images, graphics, logos, and trademarks, is owned by or licensed to Booshi Hair Lounge.
    4.2 You may not copy, reproduce, distribute, or create derivative works based on any content from the Site without our prior written consent.

    5. User Conduct

    5.1 You agree not to:

    • Use the Site in a manner that could damage, disable, overburden, or impair it.

    • Upload or transmit any harmful, illegal, or offensive content.

    • Attempt to gain unauthorised access to the Site or our systems.

    6. Third-Party Links

    6.1 This Site may contain links to third-party websites. These links are provided for your convenience, and we are not responsible for the content, accuracy, or practices of these external sites. Use of such third-party sites is at your own risk.

    7. Limitation of Liability

    7.1 To the fullest extent permitted by law, Booshi Hair Lounge disclaims all liability for any loss or damage arising from your use of the Site or our services.
    7.2 While we take reasonable steps to ensure the accuracy of the information on the Site, we do not guarantee that the Site is error-free, secure, or free of viruses.

    8. Indemnification

    You agree to indemnify and hold Booshi Hair Lounge harmless from any claims, damages, or expenses (including legal fees) arising from your use of the Site or your breach of these Terms.

    9. Privacy

    Our collection and use of your personal information are governed by our Privacy Policy. By using the Site, you consent to the collection and processing of your personal information as described in the Privacy Policy.

    10. Termination

    We reserve the right to terminate or suspend your access to the Site at any time without notice if you breach these Terms or engage in unlawful activity.

    11. Changes to These Terms

    We may update these Terms from time to time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site constitutes acceptance of the revised Terms.

    12. Governing Law

    These Terms are governed by and construed in accordance with the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts in Queensland.

    13. Contact Us

    If you have any questions about these Terms, please contact us at:

    Booshi Hair Lounge
    Address: 9/11 Nerang St, Waterford QLD 4133
    Phone: 0451 597 236
    Email: tenillemyers@outlook.com

  • Effective Date: January 2025

    At Booshi Hair Lounge, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our website or using our services, you agree to the practices described in this policy.

    1. What Information We Collect

    We may collect the following types of personal information:

    • Contact Information: Name, phone number, email address, and postal address.

    • Booking Information: Appointment details and service preferences.

    • Payment Information: Credit/debit card details and billing information.

    • Feedback and Reviews: Comments, testimonials, and reviews shared with us.

    • Website Usage Data: Information about your interactions with our website, including IP address, cookies, and browsing behaviour.

    2. How We Collect Your Information

    We collect personal information in the following ways:

    • When you book an appointment online, over the phone, or in person.

    • When you contact us via email, phone, or social media.

    • When you subscribe to our mailing list or promotions.

    • When you provide feedback or reviews about our services.

    • Through cookies and analytics tools when you visit our website.

    3. How We Use Your Information

    We use your personal information for purposes including but not limited to:

    • Providing and improving our hair and beauty services.

    • Managing your bookings and appointments.

    • Processing payments and issuing receipts.

    • Sending confirmations, reminders, and updates about your appointments.

    • Communicating promotional offers, updates, and newsletters (with your consent).

    • Ensuring compliance with legal and regulatory requirements.

    4. Disclosure of Your Information

    We respect your privacy and will not sell or share your personal information with third parties, except where:

    • Required by law or to comply with legal obligations.

    • Necessary to provide our services (e.g., sharing booking details with our booking platform or payment processors).

    • You have expressly consented to the disclosure.

    5. Data Security

    We are committed to safeguarding your personal information. We take reasonable steps to protect it from unauthorised access, misuse, loss, or disclosure by:

    • Using secure booking and payment platforms.

    • Restricting access to personal information to authorised personnel only.

    • Regularly reviewing and updating our data protection practices.

    However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

    6. Accessing and Updating Your Information

    You have the right to access and correct the personal information we hold about you. To make a request, please contact us at the details provided below. We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth).

    7. Cookies and Website Analytics

    Our website uses cookies and analytics tools to enhance your browsing experience. Cookies are small files stored on your device that collect information about your website usage. You can adjust your browser settings to refuse cookies, but this may affect your ability to use some features of our website.

    8. Third-Party Links

    Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing your personal information.

    9. Marketing Communications

    With your consent, we may use your contact details to send you promotional offers, updates, or newsletters. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

    10. Complaints

    If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us at the details below. We take complaints seriously and will work to resolve your concerns promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

    11. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be available on our website with the effective date listed at the top.

    12. Contact Us

    If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us at:

    Booshi Hair Lounge
    Address: 9/11 Nerang St, Waterford QLD 4133
    Phone:0451 597 236
    Email: tenillemyers@outlook.com

  • Your appointments are very important to us. You help ensure we can serve all our clients as best as possible by showing up to them ready and on time. However, we understand that unexpected situations may arise, necessitating schedule changes. If you need to cancel or reschedule an appointment, please give us at least 24 hours’ notice.

  • Our goal is for each client to love their results. In the event that you are dissatisfied with your service(s), our refund policies are laid out as such:

    1. Services received cannot be refunded. We will gladly adjust any service you receive within three (3) days of your appointment. If you are not satisfied with the work performed, please return to the salon, so your hair can be visually inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service, at no additional charge to you.

    2. Refunds for products purchased will only be considered if presented within seven (7) days of purchase. Products can only be refunded if unused and in its original packaging. If a product is opened or used, it is possible that a restocking fee will be charged. For all product refunds, a receipt is necessary.